We are not alone in our interest in shopping from a catalog. We couldn’t be or there wouldn’t be mail boxes full of catalogs for us every week. I think people are inclined to solitary shopping. I don’t want all of my ‘mail order’ shopping to be online because I shop in my reading corner by the fireplace. Catalogs make short term reading material on the night stand by my little lamp. Catalogs are essential to the bathroom culture. I never drive there or take my computer there.
Since their beginnings, we have been proud customers of Cabelas. When they were in one CROWDED old building in downtown Sidney Nebraska, we were thrilled to be there shopping. When the first new dramatic store opened at Sidney we were really pleased because Sidney was now an even better place to stop on Interstate 80 in Nebraska. When more stores opened across the country, we were happy for the business success of people we almost considered to be neighbors.
This week, we had occasion to make a mail order purchase with Cabelas because Dick needed a couple chamois shirts and some winter underwear from a sale catalog. The order staff was helpful and informed as usual. The underwear I had wanted is backordered, but we were able to put a pre-order on the next supply and not have to remember to call back in a couple weeks. At the end of the order, the lady did a professional demonstration of UpSelling by offering me a deal on one of those little fold-up, ‘transformer’ tools which included a little LED light in its tool list. The deal was buy one, get one free. That sounded like a deal for stocking stuffers that I always look for, so I agreed to add it to our order.
Again the shipping was FAST and our package arrived in a couple days. The shirts were great, but wait a minute– there was only ONE little transformer tool! The two-fer deal was the only reason I bought them. I called to ask about the missing transformer. The customer service gentleman who took my call was almost a mind reader. He looked at my order and immediately agreed with me that I was shorted a transformer tool. He was sympathetic and quickly transferred me to another gentleman who also endorsed my need and who said the missing tool would be sent immediately. He also looked at my account and assured me that I had not been charged for the pre-order. Those items would be added when they became available.
Before the promised date, Schzam, the second transformer tool arrived to complete my order as the two very cooperative and supportive members of the customer service staff had promised. I am proud to award the Customer Service Award for Transformer Tools and Clothing to Cabelas — a little company from Midwestern USA who made good and who are responsible for a job market in the middle of the country that amazes the community every day.
Web Chips 